{"id":145,"date":"2026-10-21T13:10:16","date_gmt":"2026-10-21T13:10:16","guid":{"rendered":"https:\/\/augustolopes.pt\/?page_id=145"},"modified":"2026-10-21T13:36:04","modified_gmt":"2026-10-21T13:36:04","slug":"livro-de-reclamacoes","status":"publish","type":"page","link":"https:\/\/augustolopes.pt\/?page_id=145","title":{"rendered":"Livro de Reclama\u00e7\u00f5es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"145\" class=\"elementor elementor-145\">\n\t\t\t\t<header class=\"elementor-element elementor-element-151fdfbb e-con e-atomic-element e-flexbox-base e-default-header al-legal-header \" data-id=\"151fdfbb\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"151fdfbb\">\n    \t\t\t<a href=\"https:\/\/augustolopes.pt\/\" target=\"_self\" class=\"e-image-link-base e-default-a\" data-interaction-id=\"13f28ee3\"\n\t><img decoding=\"async\" class=\"e-image-base e-default-img e-55bae03d-55b2\" id=\"173\" src=\"https:\/\/augustolopes.pt\/wp-content\/uploads\/2026\/10\/logo_augusto_lopes_2026.png\" width=\"181\" height=\"84\" srcset=\"\" alt=\"\"\/>\t<\/a>\t\t\t\t\t<span class=\"al-legal-link e-paragraph-base e-default-span\" data-interaction-id=\"42262979\"><a href=\"https:\/\/augustolopes.pt\/\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\t\u2190 Voltar ao in\u00edcio\n\t<\/a><\/span>\n\t\t\n<\/header>\n<div class=\"elementor-element elementor-element-4b62245e e-con e-atomic-element e-flexbox-base e-default-div al-legal-hero \" data-id=\"4b62245e\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"4b62245e\">\n    \t\t\t<p class=\"al-eyebrow e-paragraph-base e-default-p\" data-interaction-id=\"3c759b5d\">Informa\u00e7\u00e3o legal<\/p>\n\t\t\t\t\t<h1 data-interaction-id=\"643c750d\" class=\"e-507a5731-d0aa e-heading-base e-default-h1\">Livro de Reclama\u00e7\u00f5es<\/h1>\n\t\t\t\t\t<p class=\"e-1949db01-6b57 e-paragraph-base e-default-p\" data-interaction-id=\"704d4366\">Decreto-Lei n.\u00ba 156\/2005, de 15 de setembro<\/p>\n\t\t\n<\/div>\n<main class=\"elementor-element elementor-element-71701231 e-con e-atomic-element e-flexbox-base e-default-main e-5ffd0faf-7bde \" data-id=\"71701231\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"71701231\">\n    <div class=\"elementor-element elementor-element-7ede51aa e-con e-atomic-element e-div-block-base e-default-div al-legal-doc \" data-id=\"7ede51aa\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7ede51aa\">\n    \t\t\t<p class=\"al-legal-p e-62e0f855-962c e-paragraph-base e-default-p\" data-interaction-id=\"69bc9e17\">A sua opini\u00e3o ajuda-nos a melhorar. Se algo n\u00e3o correu como esperava, gostar\u00edamos de saber primeiro: fale connosco para <a href=\"mailto:geral@augustolopes.pt\">geral@augustolopes.pt<\/a> ou +351 936 794 318 e faremos tudo para resolver a situa\u00e7\u00e3o. Em qualquer caso, tem sempre o direito de apresentar reclama\u00e7\u00e3o no Livro de Reclama\u00e7\u00f5es.<\/p>\n\t\t<div class=\"elementor-element elementor-element-4b808651 e-con e-atomic-element e-flexbox-base e-default-div e-46846b52-f0af \" data-id=\"4b808651\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"4b808651\">\n    \t\t\t<h2 data-interaction-id=\"1b8785ce\" class=\"e-3ad35e37-c12c e-heading-base e-default-h2\">Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico<\/h2>\n\t\t\t\t\t<p class=\"al-legal-p e-5558b5c9-6ce9 e-paragraph-base e-default-p\" data-interaction-id=\"73cf32c7\">Pode apresentar a sua reclama\u00e7\u00e3o online, de forma simples e gratuita, na plataforma oficial do Estado.<\/p>\n\t\t\t\t\t<a href=\"https:\/\/www.livroreclamacoes.pt\/Inicio\/\" target=\"_blank\" class=\"al-btn-primary e-button-base e-default-a\" data-interaction-id=\"712a7eda\">\n\tAceder ao Livro de Reclama\u00e7\u00f5es\n<\/a>\n\t\t\n<\/div>\n\t\t\t<h2 data-interaction-id=\"64d971a3\" class=\"al-legal-h2 e-heading-base e-default-h2\">Livro de Reclama\u00e7\u00f5es f\u00edsico<\/h2>\n\t\t\t\t\t<p class=\"al-legal-p e-paragraph-base e-default-p\" data-interaction-id=\"6627ec0d\">Dispomos tamb\u00e9m do Livro de Reclama\u00e7\u00f5es em formato f\u00edsico, que pode pedir a qualquer elemento da nossa equipa durante o seu evento.<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"1738d4b3\" class=\"al-legal-h2 e-heading-base e-default-h2\">Identifica\u00e7\u00e3o do prestador<\/h2>\n\t\t\t\t\t<p class=\"al-legal-p e-paragraph-base e-default-p\" data-interaction-id=\"7f88fb48\"><strong>Augusto Lopes Eventos &amp; Catering<\/strong><br>Email: <a href=\"mailto:geral@augustolopes.pt\">geral@augustolopes.pt<\/a><br>Telefone: +351 936 794 318<br>Entidade reguladora: ASAE \u2013 Autoridade de Seguran\u00e7a Alimentar e Econ\u00f3mica (<a href=\"https:\/\/www.asae.gov.pt\" target=\"_blank\">www.asae.gov.pt<\/a>)<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"1c1d0594\" class=\"al-legal-h2 e-heading-base e-default-h2\">Resolu\u00e7\u00e3o alternativa de lit\u00edgios<\/h2>\n\t\t\t\t\t<p class=\"al-legal-p e-paragraph-base e-default-p\" data-interaction-id=\"4852fc2e\">Em caso de lit\u00edgio de consumo, pode recorrer ao CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo (<a href=\"https:\/\/www.cniacc.pt\" target=\"_blank\">www.cniacc.pt<\/a>) ou ao centro de arbitragem de conflitos de consumo da sua \u00e1rea. Mais informa\u00e7\u00e3o no Portal do Consumidor (<a href=\"https:\/\/www.consumidor.gov.pt\" target=\"_blank\">www.consumidor.gov.pt<\/a>).<\/p>\n\t\t\n<\/div>\n\n<\/main>\n<footer class=\"elementor-element elementor-element-294e0fc7 e-con e-atomic-element e-flexbox-base e-default-footer e-652bb726-23e1 \" data-id=\"294e0fc7\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"294e0fc7\">\n    \t\t\t<p class=\"e-4d45ea17-c927 e-paragraph-base e-default-p\" data-interaction-id=\"283da753\">\u00a9 2026 Augusto Lopes \u00b7 Eventos &amp; Catering<br>Design &amp; Digital Development \u00b7 <a href=\"https:\/\/agileincloud.com\/\" target=\"_blank\">AgileCloudSolutions<\/a><\/p>\n\t\t\n<\/footer>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u2190 Voltar ao in\u00edcio Informa\u00e7\u00e3o legal Livro de Reclama\u00e7\u00f5es Decreto-Lei n.\u00ba 156\/2005, de 15 de setembro A sua opini\u00e3o ajuda-nos a melhorar. Se algo n\u00e3o correu como esperava, gostar\u00edamos de saber primeiro: fale connosco para geral@augustolopes.pt ou +351 936 794 318 e faremos tudo para resolver a situa\u00e7\u00e3o. Em qualquer caso, tem sempre o direito [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-145","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/augustolopes.pt\/index.php?rest_route=\/wp\/v2\/pages\/145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/augustolopes.pt\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/augustolopes.pt\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/augustolopes.pt\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/augustolopes.pt\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=145"}],"version-history":[{"count":4,"href":"https:\/\/augustolopes.pt\/index.php?rest_route=\/wp\/v2\/pages\/145\/revisions"}],"predecessor-version":[{"id":179,"href":"https:\/\/augustolopes.pt\/index.php?rest_route=\/wp\/v2\/pages\/145\/revisions\/179"}],"wp:attachment":[{"href":"https:\/\/augustolopes.pt\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}